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Privacy Policy

Last Updated: June 2026
Compliant with the Information Technology Act, 2000 and the Digital Personal Data Protection (DPDP) Act, 2023 of India.

Care Agastya Distributors (“we”, “us”, or “our”) deeply respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or utilize our pharmaceutical distribution services.

This policy is structured in compliance with India’s Information Technology Act, 2000, IT Rules 2011, and the Digital Personal Data Protection (DPDP) Act, 2023 to ensure that your healthcare business data is fully secured.

1. Information We Collect

We collect two primary categories of information:

  • Personal and Business Data: When you fill out an inquiry form, contact us, or register as a partner pharmacy on our website, we may collect details such as your Name, Email Address, Phone Number, Pharmacy/Hospital Name, Drug License Number, GST Number, and Delivery Address.
  • Automated Log Data: When you browse our website, our servers automatically track details like your IP address, browser type, operating system, referring URLs, and device information to maintain website performance and security.

2. How We Use Your Information (Purpose of Collection)

We utilize the collected data for the following legal and operational purposes:

  • Service Delivery: To fulfill your medicine orders, manage distribution schedules, and verify pharmaceutical regulatory compliances.
  • Customer Support: To respond to your business inquiries, support requests, and 24/7 emergency service messages.
  • Communications: To send you order updates, monthly shipment reports, market price alerts, and critical pharmaceutical safety notifications.
  • Security & Compliance: To prevent fraudulent transactions and maintain standard logs for pharmaceutical industry audits.

3. Data Sharing and Third-Party Disclosure

We do not sell, trade, or rent your personal business data to any third party for commercial gains. Your information is shared only under the following strictly defined circumstances:

  • With Delivery Partners: We share necessary details with our trusted express delivery and cold-chain logistics partners who help deliver your medical shipments safely.
  • For Legal Reasons: If requested by Indian law enforcement authorities, the Drug Control Organization (DCO), or government bodies under judicial compliance, we are legally bound to share the required information.

4. Data Security and Retention

We implement strict industry-standard technical and physical security protocols to keep your sensitive pharmaceutical business data (such as Drug License and GST details) completely safe. Your data is strongly protected against unauthorized access, hacking, or disclosure. We retain your information only as long as necessary to fulfill business purposes or to comply with Indian tax and medical record retention laws.

5. Your Rights Under the DPDP Act, 2023

In accordance with the Digital Personal Data Protection Act, 2023, our Indian users and partner pharmacies hold the following rights:

  • Right to Access: You have the right to request a summary of the personal business data we have stored.
  • Right to Correction: If your contact number, address, or registration license details change, you can request us to update or correct them.
  • Right to Erasure (Right to be Forgotten): You may request the deletion of your business data once you stop using our services, subject to mandatory government and health record retention laws.
  • Right to Withdraw Consent: You can opt-out or withdraw your consent from receiving promotional communications at any time.

6. Cookies Policy

Our website uses cookies to enhance and smooth out your browsing experience. You can choose to disable cookies through your internet browser settings; however, please note that doing so might prevent certain features of the website from functioning properly.

7. Grievance Officer

As mandated by the Information Technology Act and DPDP Act guidelines, if you have any questions, concerns, or grievances regarding your data privacy or security, you may reach out to our appointed Grievance Officer:

  • Company Name: Care Agastya Distributors
  • Postal Address: Main Market Road, Behror, Rajasthan – 301701, India
  • Email Contact: info@careagastyadistributors.com
  • Phone Number: +91 98765 43210

8. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in Indian regulations or website functionality. Whenever an amendment is made, we will revise the “Last Updated” date at the top of this page. We encourage you to review this policy regularly to stay informed.